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The Five Steps to Website Awesomeness

Wednesday, November 25th, 2009

In 1923, Daniel Starch wrote a famous essay called The Principles of Advertising.  “An advertisement,” he wrote, “to be successful (a) must be seen, (b) must be read, (c) must be believed, (d) must be remembered, and (e) must be acted upon.”

At the time, Starch was a visionary in the field of ads, and many of his essay points still ring true today, even in the digital world.

Your website is your advertisement to all passer-bys.  Just like an ad in a local magazine or newspaper, if it sucks, it won’t be remembered, and it won’t be acted upon.  Let’s dissect this a bit and see how you can improve your overall website ROI. Click to continue »

Posted in traffic, web design | 2 Responses »
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What You Can Learn from Presidential Tweets

Thursday, August 6th, 2009

Today I stumbled across a great article from the NY Times about one of our great past presidents using Twitter.  Go ahead, read it, I’ll wait.

Pretty cool, huh?

Several things are going on here, which I think you can use for your business.

Niche it, Baby

I’ve never heard of the JQA diaries until today, and most likely neither have you.  Thanks to some graduate student for mentioning that it looked like a Twitter feed, another person for acting on that observation, a Historical Society with a look-forward approach  (and a NY Times writer), now you have.  As of today, this account now has over 6000 followers. This little niche of history buffs is just the audience that the Massachesetts Historical Society wants, and they’ve found a way to “promote their wares” via Twitter.

Lesson: Find a topic that interests people.  Provide updates on a consistent basis, and you’ve got an immediate audience.  People will tell others, and in no time you’ll have a nice following of warm leads.

The Old is New

While reading a 200 year old diary isn’t exactly exciting to everyone, it is to some.  And that “some” is very interested in what is said by the account holder.  Old news is in demand, and over 6000 people are eagerly awaiting the next tweet, whether it’s about rough seas or card playing.

Lesson: Take information in your industry that you think everyone knows, and post about it.  Or blog about it.  You’ll increase your followers, RSS subscriptions, and website traffic because no one else is doing it.

Be Afraid Aware, Very Aware

Every day we are exposed to mundane and boring things in our industry.  We see them all the time, and pay no attention or give no second thought to them.  But smart business owners are taking those simple things and writing about them.  They are showing the behind-the-scenes to their business, or posting updates to their ‘boring’ day and people are interested.

For instance, I have a customer that sells memory foam mattresses.  One day I was at Target returning an item.  In front of me was a lady who was returning one of those mattress-topper memory foam things.  You roll them out on your mattress and they supposedly make it more comfortable to sleep on.  Well, I listened to her go on about how lumpy it made her bed, how it didn’t help her sleep, etc. so I mentioned it to my client.  He wrote up a blog post about these toppers (and their problems), and today it is one of his most popular posts ever.

Lesson: Watch what’s going on around you daily.  What things do you take for granted that your audience might find really useful?  Do you do something to each of your products to make it unique? Do you meet interesting people in your industry that others may find interesting as well?

Integration

The JQA diary posts also integrate with maps, making it even more interesting.  Even though the voyage took place  200 years ago, you can follow along today as if it were happening in real time.  You can see where in the ocean JQA is, and experience just what he was.

Lance Armstrong is a great user of integration, often posting his ‘view from the office’ pictures on TwitPic.  Bicyclers, cancer survivors and just fans love these updates.  They are interesting to his readers, and it helps him increase and identify his brand.

Lesson: Use technology to show what you do and who you are.  Become a real face to an otherwise faceless business identity.

You can learn a lot from a president that sailed the seas 200 years ago.  And you can take those things, along with the actions of some smart people, and apply them to your business.  How are you using similar tactics and posts to increase your business?

Posted in Marketing, blogging, niches, social media, traffic | No Responses »
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You’re Doing it Wrong

Friday, April 24th, 2009

lolcats funny cat pictures

“Know your enemy” – Sun Tzu in The Art of War

If you use Twitter to promote your business (and you should), you are already ahead of most businesses in your industry.  Twitter is a great tool, if you can leverage it correctly.  Unfortunately, I see a lot of businesses using Twitter in ways that, while they think helps them, it’s actually hurting them.

Screwup#1: Missing Traffic Opportunities

If you’ve attended any of my seminars, you know that I’ve said blogging is by far one of the best ways to build your brand, promote your business, and increase your landing page count.  Providing quality information that people are ready to consume will automatically put you in an authoritative position in their mind.  You become the subject matter expert.

So when I see a business post a tweet that is informational about your industry, without a link back to your article, I hang my head in disgust.  Here you have a great piece of information, like a celebrity that uses your product, but you don’t link it anywhere.  You missed the target!

The real enemy here is simply missed traffic.  Twitter gets insane amounts of traffic. Ultimately, traffic back to your website means branding, which leads to sales; and that’s what we’re after.  Even if someone doesn’t need your product today, when they do need it, you want to have your logo/biz name pre-planted in their head.

It’s not enough to put posts on Twitter about interesting things.  Take all those interesting things that you find out and write a blog post about them.  Expand on them, add some great information about why this info is great, and provide it all in a way that is purely educational and not sales-y.

People aren’t stupid. If you’re talking about how blue widgets can kill mosquitos, and they happen to have a mosquito problem, they’re smart enough to click over to your blue widget page and buy.

As I hear all the time when my kids are playing Call of Duty 5, The Enemy has Taken Your Flag!  Don’t let twitter take your flag (traffic) and keep it.  You’re posting the information to help people, right? So make sure the traffic that your Twitter feed is seeing gets to your website.  Don’t drop the ball.

Screwup #2 – Posting Half of a Good Deal

Many business people understand that there’s an advantage to Twitter.  They’ve got the understanding that most people are following you because they’re interested in what you have to say/sell.  You’ve got your target audience in your hands, and they patiently await to be persuaded to buy.

So when you want to offer a deal to people because you’re nice, or because they are raving about your product, don’t post a message telling them that “for a good deal”, they need to contact you.

Why? Well, let’s go back to your audience. Many of these people are interested in what you have to say/sell, right? But they are probably passively interested.  Meaning, they aren’t interested in putting a lot of time into you (along with the thousands of other businesses clammoring for their attention).  So posting a message saying that in order to save they have to contact you, you may have just lost a sale.

Why not just post the coupon online for all to see?  The more your of your audience that sees it, the more sales you’ll get, right?

Screwup #3 – Dumping Your Followers to Competitors

While this one isn’t as big of a no-no as the others, it’s still one that makes me scratch my head when I see it.

You find a great article on something in your industry.  It’s written by a well known competitor, and (unfortunatly) you agree with what they’ve posted.  Or maybe you don’t. Either way, don’t go twitter-crazy and immediately post a link to the guy’s article, especially if you disagree.

If you agree with what was said, consider rewriting the article as your own content (careful here… you don’t want to be accused of plagiarizing or called a Johnny-come-lately) or post something on your site about how your business agrees with what was said on such and such’s site.

If you disagree, you’ve got all kinds of firepower to write up a great blog post.  Inform your readers by (politely) showing how your competitor is wrong, and how your company would do the project right.

In Saint Louis MO? Learn more about Internet Marketing at the Look at Me Seminar in June.

Posted in Marketing, traffic, twitter | 1 Response »
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Tune Up Your Magnet

Saturday, January 24th, 2009

Back when I first got out of the military, I got a job at a local copier repair shop.  We tore down used copiers to their frame and then rebuilt the entire thing from the ground up with new parts.  We had one entire 4-shelf setup for each copier, storing parts that were still good, along with every screw, roller and rubber grommet that went back in. A good sized machine could take three or four days to complete.

It was very important for the repairmen to have nice tools, including a magnetized Phillips screwdriver.  Without this tool, it was pretty much impossible to get into those little nooks and crannies to tighten screws.

From time to time, the magnetism in the screwdrivers would wear off, and we’d have to ‘tune them up’.  We did so by taking apart an old solenoid and putting the tip of the screwdriver in the middle of it, then plug that bad boy in.  The magnetic forces created by the coil would help the magnetic particles refocus and realign, and by morning we’d have a kick-ass screwdriver again.

The Two Versions of Marketing

For years and years, marketing has been all about outbound (or Interruption) marketing.  Companies would interrupt people through email blasts, radio or tv commercials, telemarketing and more to try to get their brand in front of potential customers.  That was the old way.  It’s no fun, not trackable, and most companies weren’t really thrilled with doing it.  A necessary evil.

As the Internet continues to mature, new communication paths and opportunities are coming to business owners, including a great new way to market to potential customers – inbound marketing.  Think of inbound marketing as a lot like a magnet; you create content that people are drawn to.  People want to read your blog because it is interesting and provides insight to an industry or product they have never had access to before.  Can you see where I’m going with this?

If you aren’t doing inbound marketing, well, shame on you.  The time is here (actually, it’s passing you by) to get involved.  Creating content should be something you all the time.  This new content will pull in visitors that are looking for just what you’re talking about.  Yeah, thanks to search engines, RSS feeds and social media, it pulls them in.  You don’t have to go stand on a corner with a megaphone and beg people to come into your store, they’ll come because they are simply interested with what you have to say/provide.

Inbound marketing methods

Blogging – if you aren’t blogging at least once a week for your business, you are missing out on some major traffic.  From ranking your site for ‘long tail links’ to providing your customers with info they need, blogging is by far the number one way to increase your website’s overall footprint on the Internet.

SEO / SEM – If you’re reading this blog, chances are you’ve already been exposed to SEO in some amount.  Search engine optimization is an awesome way to increase your rankings in the “big three” as well as all the thousands of other smaller search engines out there.  SEO also means you understand and watch what your website visitors are doing, and if they’re not buying, how to adjust accordingly to prod them along.

Social Media – Today its all about relationships and community.  From mySpace to Facebook to Twitter and beyond, people are creating their own inbound marketing channels through these websites and methods of communication.

RSS – I had a hard time grasping RSS when it first came out.  It’s a tough one to explain, but once you understand it, you’ll never believe you could have made it through a week without it.  Good thing is, if you’re blogging, you’ve probably already got RSS capabilities, you just need to promote them a bit more.

Viral Media – YouTube used to be something that people visited because they were bored or just wanted to see themselves online.  However, when it sold to Google for 1.6 billion dollars, businesses soon figured out that there is huge potential in video.  Creating videos that people want to share can result in literally thousands of visitors to your website.  Be creative, think it out, and watch it grow.

Tools – As you start to grow your website, you’ll probably start to see some recurring themes.  People will be using search terms that push them to your website, and the information they seek you have.  Smart businesses are creating tools for these visitors, and thus cornering a part of a market that their competitors don’t have.  Examples? Sure.

  • An online mortgage calculator on a real estate agent’s website
  • A wine grading worksheet for wannabe connoisseurs
  • A downloadable town reference guide on a bed and breakfast owners’ website

So how’s your magnet working for you?

Is it focused and aligned, pulling in those customers (and dollars), or is it too weak (or non-existant) to hold onto your goal at all?  Your inbound marketing magnet should be on full blast, and if it isn’t, now is the time to get it tuned.

Posted in Marketing, SEO, beginner sem, business blogging, content, free stuff, small business, social media, traffic, trending, twitter, videos | 1 Response »

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