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Listed Locally: Needed Now More Than Ever

Monday, January 11th, 2010

If you’ve got a business that caters to a predominantly local market, and you aren’t active in your online strategy, you’re about to be left behind in a big way.

Late last week Google announced a new feature for their mobile search where you can find businesses near you.  This little feature, which rolled out to all iPhone and Droid users can have a huge impact on your local foot traffic.

In order to be listed in what we call the 7 pack, you’ve got to have your businesses listed in the Google Local Business Listings (LBL).  Even if your business doesn’t have a website, you can still list it in there.
Businessman looking at his smartphone
There are two main impacts by this simple change:

  • Those businesses that are listed in the LBL are going to see an increase in walk-in traffic.  Over time as the service is rolled out to more and more smartphones, it will only increase this walk-in traffic.  Since smartphones continue to get cheaper, more and more people are going to have them.  It won’t be long before most cell phones are smart/data run.
  • Not being listed in the LBL is only going to continue to hurt businesses that won’t get with the times.  It’s like ignoring the Yellow Pages 50 years ago.  It’s like saying the television fad will quietly pass.

Now, don’t forget that Google is already showing local/map results for generic queries.  That’s something they rolled out way back around March of 2009.  So it goes without saying that having a strong SEO presence in the search engines is becoming more and more mandatory.  Having your site verified in Google Webmaster tools is no longer an option.

Read other posts on Google Maps and local marketing

Oh – and once you’re listed, don’t forget to keep an eye on your listing.

The Yellow Pages – Who Wants Those Things?

Friday, December 4th, 2009

Twice a year the Yellow Pages are dropped off at various businesses around every city in the US.  This used to be a momentous event, something that I remember a lot of people buzzing about.

“The new YellowPages are here!”

Offices would theme the event around recycling, and how great they were that they were doing their part for the environment.  “Bring your old YP so we can recycle it and you’ll get a new 1988 version” was the going phrase.

Then, around 1992 or so, a company called LitePages was born.  From what I remember, Litepages was an offshoot of Southwestern Bell.  As a webmaster for a federal govt agency at the time, I received a letter in the mail from them explaining that we could have one of their new CD White Pages in exchange for signing a letter stating that we’d order x percent less phone books the next go-round.   It was a win-win for both sides.
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Really Small Business? You Still Gotta Have an Address

Tuesday, August 12th, 2008

This post is for those really small businesses (that are usually based in someone’s home).

I’d define a really small business (RSB) as one that operates out of someone’s home or other residential location.  The RSB does not have a ‘main office’ or even a place for customers to drop off checks or view products.  A majority of these businesses have a website, and rely on it for most, if not all, of its revenue generation.  Most of these businesses have one to five employees.

Since these RSBs rely on their website, and thus their marketing/ranking of their website for a majority of their income, it would make sense that they need to rank well for local terms.  It would also make sense that they would prefer not to use their local address (ie home) on places such as Google maps, Yahoo local, etc. – yet they really need to be listed on these sites.  Plus, these websites won’t accept PO Boxes for addresses.  They want a real physical location.

Well, these businesses can have a ‘real’ address, not a PO box, and can use that street address to add their business to these sites.

Everyone knows that the UPS store will ship things, but you may not know that they also provide post office-type services as well.  They have PO boxes, but with a twist.  Instead of your address being PO Box 123, you can use their street address and then use a Suite # or Room # to distinguish your business.  This gives you a real street address for your business.

For example, my hosting business is run from my house.  But I don’t want people showing up at my house, and I don’t want to list my house address for my business on Google maps.  So I went up to the UPS store and bought a box, at a whopping $8/month, and now I have a real address which I can list on all the various websites.

Lighthouse Technologies Web Hosting
1243 Water Tower Place
Suite 180
Arnold, MO 63010

I could also say

1243 Water Tower Place #180

or even

1243 Water Tower Place
Room 180

The goal here is to get a physical street address, which this accomplishes.

I should also mention that there are other companies that do this as well.  MailBoxes Etc is a good example, and there are other local ones that may work for you.  The trick here (pay attention) is not to get the cheapest one, but to get the service that is physically located the closest to the center of your town, or the town you are targeting.

Why? Because when someone searches Google maps (for instance), they may type in something like ‘widgets in Utopia KS’.  If your fake PO Box address is located closest to the center of Utopia, KS, chances are you’ll be the first listing for widgets in the area.  This, of course, means you’ll have to optimize your business listing to have the word ‘widgets’ on it, which isn’t a hard task.

So how do you find the ‘center’ of town? Easy. Simply type in the name of the town into Google maps.  This will give you what Google maps considers to be the starting point of reference for anything related to that town.  In most cases, it will actually give you a street address.

Now you can go do a search for local mail box providers (make sure you weed out mailbox manufacturers and sellers, like hardware stores), then get a box there.

It should also be noted that it’s not necessary to get a box in your town.  If your ‘target town’ is one of more affluent people, then get a box in that town!  Wherever you think more people will search for your products or services, that’s where you need to list your address!

Lastly, there’s no rule that says you can’t have more than one address, neither.  If you can afford it, get a box in several target towns!

Can’t Print from Google Maps?

Wednesday, July 30th, 2008

We’re leaving for vacation on Friday, so as is my custom I’m preparing our little folder with the maps to each stop along the way.

Mapquest sends me the wrong way, and there’s no way to change the route. So I decide to use Google maps.

I get the map all finished and go to print it, only to get a blank page.

So I open IE (you know, last resort browser) and try to print it there, same thing.

So I email it to a coworker, and he gets a blank page too.

Can anyone print a map from Google maps today?