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They Still Don’t Get It

Wednesday, December 17th, 2008

Yesterday I offered 449 entrepreneurs in the Saint Louis area an opportunity to promote their business, show off their subject-matter-expertness and even get a free link back to their business website.  I offered all of this for free, in exchange for a simple article (in which they could also promote their business).

The offer went straight to all 449 InBoxes, so I can safety assume that at least 85% of them were delivered successfully.  In fact, meetup.com probably has bounce measures in place to weed out the false members, so it’s possible that 100% of the members received my offer.

Yet not one took me up on it.

Not one of 449 entrepreneurs took advantage of a great marketing opportunity.  Why?  Could it be because they thought they’d be helping my client and not themselves? Perhaps.  Could it be because they didn’t understand what I was asking for? Perhaps.

But I think the answer is quite simple.  Small business owners still don’t understand the power of marketing on the Internet.  Not even close.

Two years ago I was hired by a local retail mattress store.  They had a website that wasn’t the greatest, and they were paying AT&T an outageous amount of money for traffic and marketing.  Yet their website wasn’t selling a damn thing.  It wasn’t generating leads, it wasn’t producing revenue, it was simply a train wreck.

It wasn’t necessarily their fault.  As with most SMB owners, when a big company like AT&T comes in, they may be overwhelmed with the statistics that are thrown at them.  They are promised ‘online marketing’ and ‘traffic’ with great generality and glazing over of details.  What kind of marketing? What kind of traffic?  They don’t know to ask, and they don’t even know what answer is the correct one.

On top of this, SMB owners aren’t web designers.  They are given archaic tools and expected to produce a customer-friendly website.  They aren’t given guidance, they aren’t even told how to create a simple contact form.  So it’s no wonder the money goes down the drain.  And most SMBs don’t exactly have money to just throw down the marketing drain.

Shortly after I was hired, we started rebuilding their entire website.  They weened off the phone book ads one at a time, canceled AT&T’s “marketing” and put all their efforts into the web.  It’s a good thing, too, as the business was slowly going downhill.  Downhill to the point that had they not made this bold move, they’d probably be out of business today.  (And this isn’t just me bragging, you can ask Doug yourself)

Once we launched the newly designed site, a (not so) amazing thing happened.  They started ranking.  They started getting quality traffic.  People started calling.  Customers started asking for prices and delivery.  Their website was actually generating a decent ROI.

Over time, you’ll learn that one of the best things you can do for a website is to provide new and relevant content often.  Search engines love the content, and if it’s on target with your industry, you’ll start to see rankings for long tail searches you never thought would bring you traffic (and sales!).  Providing this content gets more and more difficult over time, as you start to run out of things to say.

Now, my client still has plenty of content ammunition.  But he also knows that there are things that he doesn’t know, that are related to his industry, but he doesn’t know.  And these things are just what I was asking other SMB owners to write about.  But they didn’t.  Why?

The other huge part of getting more traffic to your website is links.  And in particular, links from industry-related websites are great ways to improve your over SERP rankings.  So writing an article for another website, that is willing to link back to yours, is an awesome opportunity.  One that 449 St. Louis entrepreneurs missed.

You Can Now Modify Google’s Organic Results

Friday, November 21st, 2008

Today Google released a new tool called SearchWiki, which allows users to modify the organic results they see for some phrases. The users, when logged in, can now ‘vote up’ or ‘vote down’ results when they do a search on the popular search engine’s website.

How will this affect SEO?

Personally I think it’ll have a bigger effect on very large and high-volume websites such as travel sites, news sites, etc. Smaller-trafficked websites probably won’t see much of a change IMO.

Look at it this way. If you are creating quality content for your customers, and you are doing it all honestly, not spamming, not keyword stuffing, not cloaking, etc, you’ll probably be fine. People will come to your website, see what they were looking for, and have no reason to vote you down.

If, on the other hand, you’re running an affiliate poker or viagra website, be prepared to see your rankings tumble for these custom users. That is, unless you’re providing quality content. Have I mentioned quality content yet?

Keep in mind that at this time, Google is not using these modifications for their ‘normal’ search that John Doe off the street would use. This only changes the results if you are logged into your Google account, and you do a search. Voting up your favorite websites won’t affect the overall organic results (at this time, according to G), so don’t waste time voting up your own website to the top of every possible keyword. You’ll just have skewed results that you can then fool yourself into believing are really organic.

While some people are saying this will have a major impact on search overall, I don’t see it happening yet. Now, will Google at some point take this data and use it towards their algorithm? Very possible. We’ll have to wait and see.

Engage Your Visitors – Ask for Those Leads

Thursday, October 30th, 2008

Many many websites are built as what I like to call ‘brochure sites’. I would venture a guess that 80%+ of websites for small businesses are this way, or at least initially started this way.

Somewhere along the line someone mentioned to a business owner that they needed to get online. Having no idea what that meant, and most likely gaining bits and pieces of info from their business friends, they bought a domain and put up a brochure site.

A brochure website has simple business information. Usually these websites are just a few pages; home, contact, a services/products page and maybe an ‘About Us’ page. These websites are so 1998.

A good website now needs to not only list all your products and services individually, but it needs to engage the (already interested) visitor. If you don’t have a call to action on every product page, you could be missing out on very warm leads.

The Epic Dash vs Underscore Battle

Thursday, October 16th, 2008

For a long time I’ve read that there is a difference in how search engines see and index filenames and URLs that contain dashes or underscores. For a long time the general concensus has been that the search engines consider a dash to be simliar to a space, whereas they consider an underscore as no space. If that’s true, then your new page called will_hanke_wins_lottery.htm is going to rank as willhankewinslottery. Had you named it will-hanke-wins-lottery.htm then you’d theoretically have a better chance at ranking for a mixture of those individual words.

But c’mon, do you really believe that with all those algorithm nerds in California can’t figure out how to differentiate between a dash and an underscore?