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They Still Don’t Get It

Wednesday, December 17th, 2008

Yesterday I offered 449 entrepreneurs in the Saint Louis area an opportunity to promote their business, show off their subject-matter-expertness and even get a free link back to their business website.  I offered all of this for free, in exchange for a simple article (in which they could also promote their business).

The offer went straight to all 449 InBoxes, so I can safety assume that at least 85% of them were delivered successfully.  In fact, meetup.com probably has bounce measures in place to weed out the false members, so it’s possible that 100% of the members received my offer.

Yet not one took me up on it.

Not one of 449 entrepreneurs took advantage of a great marketing opportunity.  Why?  Could it be because they thought they’d be helping my client and not themselves? Perhaps.  Could it be because they didn’t understand what I was asking for? Perhaps.

But I think the answer is quite simple.  Small business owners still don’t understand the power of marketing on the Internet.  Not even close.

Two years ago I was hired by a local retail mattress store.  They had a website that wasn’t the greatest, and they were paying AT&T an outageous amount of money for traffic and marketing.  Yet their website wasn’t selling a damn thing.  It wasn’t generating leads, it wasn’t producing revenue, it was simply a train wreck.

It wasn’t necessarily their fault.  As with most SMB owners, when a big company like AT&T comes in, they may be overwhelmed with the statistics that are thrown at them.  They are promised ‘online marketing’ and ‘traffic’ with great generality and glazing over of details.  What kind of marketing? What kind of traffic?  They don’t know to ask, and they don’t even know what answer is the correct one.

On top of this, SMB owners aren’t web designers.  They are given archaic tools and expected to produce a customer-friendly website.  They aren’t given guidance, they aren’t even told how to create a simple contact form.  So it’s no wonder the money goes down the drain.  And most SMBs don’t exactly have money to just throw down the marketing drain.

Shortly after I was hired, we started rebuilding their entire website.  They weened off the phone book ads one at a time, canceled AT&T’s “marketing” and put all their efforts into the web.  It’s a good thing, too, as the business was slowly going downhill.  Downhill to the point that had they not made this bold move, they’d probably be out of business today.  (And this isn’t just me bragging, you can ask Doug yourself)

Once we launched the newly designed site, a (not so) amazing thing happened.  They started ranking.  They started getting quality traffic.  People started calling.  Customers started asking for prices and delivery.  Their website was actually generating a decent ROI.

Over time, you’ll learn that one of the best things you can do for a website is to provide new and relevant content often.  Search engines love the content, and if it’s on target with your industry, you’ll start to see rankings for long tail searches you never thought would bring you traffic (and sales!).  Providing this content gets more and more difficult over time, as you start to run out of things to say.

Now, my client still has plenty of content ammunition.  But he also knows that there are things that he doesn’t know, that are related to his industry, but he doesn’t know.  And these things are just what I was asking other SMB owners to write about.  But they didn’t.  Why?

The other huge part of getting more traffic to your website is links.  And in particular, links from industry-related websites are great ways to improve your over SERP rankings.  So writing an article for another website, that is willing to link back to yours, is an awesome opportunity.  One that 449 St. Louis entrepreneurs missed.

How to Find Sploggers Who Have Stolen Your Work

Friday, September 19th, 2008

The readers who frequent this blog often know I’m a big fan of Google Alerts, and I use it often to build links and keep track of a few other things.  Google Alerts is a free service from Google that emails you whenever something new has shown up on the Internets with a search query you’ve specified.

Since I’m sitting on an SEO panel tonight covering blogging, splogging and SEO, I thought I’d post a quick little ditty that you can do to keep track of who’s stealing your content (without permission).

When you blog, there are certain things that you have control over, besides the ‘meat’ of the post.  For most blogging software, you can modify other things, such as posted-by, date formatting and tagging. Somewhere you need to find something that you can make unique to your blog – a phrase, a set of random numbers, or a weird tag.  For this example I’ll use a number/letter combo: 68wcrada72

Once you’ve decided on something, make sure you incorporate it into every post as you write (as I just did).
Then head over to Google Alerts and set up your trap.


(Click to see larger image)

Make sure you add the -domain.com or else you’ll get an alert every time you post.

Now when someone steals your content and posts it on their website, you’ll get an email showing you the link to the splog.  Take appropriate action – ask the author to take down your content.  If they don’t, or won’t answer, take further steps such as flagging inappropriate/spam posts on Blogger or reporting the splog to WHOIS (if appropriate).

People are out there to steal your content.  Since we can’t stop a copy/paste, at least we can still keep tabs on what’s happening.  Don’t let people use your content freely!

Diapers and Groceries? No! Rankings, Leads and Sales!

Tuesday, August 26th, 2008

In my recent SEO seminar, most of the attendees were surprised to hear me tell them that starting a blog is a great way to connect with their customers. Since blogging is becoming more and more popular every day, getting mentions on nationally syndicated shows, being quoted in the news, etc, more and more people are getting familiar with the word ‘blog’.

Problem is, once people hear it enough, they go online or ask a friend what exactly a blog is. Most definitions fall in line with something like “an online diary or journal. people post thoughts about news or events that affect their lives”.

That’s a good definition, but we’re missing something there. When people hear that definition, the words that hit home are ‘journal’ and ‘diary’. They immediately pigeonhole the concept into nothing more than an online version of what they did that day.

When I mentioned blogging as a great way for your website to start ranking better, particularly for long tail searches, they were pretty surprised. Why? Well, they were thinking along the lines of “I changed the baby’s diaper today. Went to the store. Got some turnips” instead of “Saw a great opportunity for one of our widgets to help an elderly lady today at the store” or “ten great ways to use blue widgets when cutting the grass“.

There are plenty of reasons to start a blog for your business, no matter what the industry. Blogging about industry trends will help get you noticed as an industry leader. Blogging about some of the bigger competitors will get you ranking for their name. Blogging about upcoming events and products (in a non-salesy way) will lead you to more customers. Blogging about local happenings, concerts, trade shows, whatever, will get you noticed in your community.

Think beyond the diary mentality. There is an endless amount of material right there on your desk. Keep it fresh, don’t give up, and you’ll see positive results.