There’s a local tattoo shop in my town Arnold, MO.  There’s nothing special about the shop, it’s just like most other tattoo shops you’d visit across the country.  The artists are good, the ink flows plentiful, and the business appears to be doing well.

But they don’t have a website.

Interestingly, they do have quite a decent online following.  On Yahoo Local, they’ve got over 50 reviews. They aren’t listed on Yelp. CitySearch lists them, but with no reviews. And the Google Ten Box shows them with some weird Arizona thing going on, and only 1 review.

So how does a business which appears to have no online presence get over 50 reviews on Yahoo?  I’m not sure, but I’d be willing to bet they are simply asking their customers to post them.

People that get tattoos are a ‘unique bunch’.  They love the art, they love to share/show their tattoos, and they are mostly loyal to one artist/store for their artwork. So the fact that they have 50 reviews on Yahoo doesn’t necessarily surprise me.  But it bothers me how they got there.

Theory One: People just decided to write a review of their tattoo (very possible), so they searched out the company on Google or Yahoo.  They all ended up at Yahoo Local.  Since the business has no website (or if they do I couldn’t find it), the Yahoo Local result is the first one that shows up in a Google search.  So that’s where they posted their review.  Perhaps its that simple.

Theory Two: The store owners noticed that people coming into their store had read some reviews on Yahoo, and the owners keyed in to the fact that these reviews were driving foot traffic. So they started asking people to add their review, thus driving more (hopefully) walk-in traffic.  They saw the social potential and revenue increase from the reviews, but haven’t quite grasped the concept of the overall web as a revenue stream.

I’d be interested to hear your thoughts and comments.  How do you think they got all those reviews? What did I miss?

Most people hire a web designer based on a very fragile set of criteria, mostly because they have very little knowledge of the design process or industry.  Since about 95% of “web designers” don’t understand the marketing side of web design, they fail to realize that they are not helping their clients by ‘doing what they do’.

It’s really no fault of their own, heck for years I was just that.  I’d pump out a site a week. Clients were happy to have a site, and I was happy to have their money.  They ended up with an online brochure.

An online brochure is ok if that’s all you want, but most likely you want more than that.  A $2000+ investment ought to do more for you than just look pretty.  It should bring you revenue, customers, or members.  Whatever your goal is with your business, your website should simply be another means of getting that result.

With that said, here is a list of ten things most businesses can do to their website today that will help them rank in the weeks to come.

1. Fix your title tag
   Search engines read this tag to help it decide what your website is about. So put something that makes sense; something that a potential customer would type into Yahoo to find you.
   Something like “Bob’s Widgets - Widget Repair and Manufacturing - St Louis Missouri” is better than “Welcome to our Website” or “Home”
2. Don’t waste real estate
   If your designer thought it’d be cool to put a bit of blank space at the top of your page so that it looks ‘centered’, he was wrong.  Since everyone around the world uses different screen resolutions, its pretty much impossible to vertically center your website copy on every one of them.
   Sure, you can build it for the most common resolution, but why?  Just put your info at the top so you’ll be sure that everyone can see it.
3. Put your contact info on every page
   This should be a no-brainer.  The purpose of your website is customers, so make it as easy as possible for them to get a hold of you!
   To further this point, make sure your contact page has a form they can fill out to get more information.  You need more than just an email address, because many people don’t know how to configure their browsers to handle email links.  A form they can fill out will make sure you don’t lose that technically-challenged customer.
4. Get yourself a real street address
   This is one many small and home-based businesses overlook.  They’ll use their home address or a PO box, which is actually losing them customers.  Go up to the UPS store and fork out the $8 bucks a month for a ‘real’ mailing address.  Then put this address into Google maps, Yahoo Local, Yelp, Insider Pages and others.
   People like playing with maps, and with SmartPhones getting overly popular, you’re going to need a real street address to capture those users when they type ‘Widgets in St Louis MO’
5. Get the visitors email address
   Face it, they came to your website for a reason.  Even if they’re remotely interested, you’ve got a lukewarm lead.  Offer them a free whitepaper on ‘Trends in Widget Colors’ in exchange for them signing up to your newsletter.
   Then, of course, don’t forget to do a newsletter at least once a month.  Market to those leads!
6. Bonus tip: Get rid of Flash
   No matter how cute, and no matter what designers say, Flash still sucks when it comes to ranking your site.  “cute” don’t pay the bills.  Ranking does.

I read a post on a blog today (no I’m not going to link to it) written by an SEO guy who really thinks he’s the shit.  I mean this guy goes straight for the jugular of some of the bigger SEO firms in the US, saying how his service is ten times better than the others.  He goes on and on about how you should hire him, and he also drops several big numbers (”I’m working on a 12k spend PPC account today.  You can hire me too if you can afford it”)

Funny thing is, the guy has several grammattical errors in his post, along with misspellings and more.  Now I’m not one to judge one’s SEO abilities, but wouldn’t you think, if the guy can’t even spell right that your keyword research results might be a little wacky?

You’ll never get ahead by bashing someone else’s work.  Well, you might get ahead, but its not cool.  Its not worth it just to get some cash.  Integrity is worth more than a few bucks in your pocket.

Last night my wife and I went to the Three Doors Down concert at the local outdoor amphitheater. The venue has some under-roof seating, but the vast majority of the seating is on the lawn, a huge grass-covered hill where you can just pick out a place, flip out a blanket, and sit.

You can also rent lawn chairs. After about 15 minutes of sitting on a blanket, my back was hurting and I was ready for a chair. So we walked all the way back down the hill (about 10 mins) and scoped out the rental place.

I noticed the sign right away - Lawn Chair Rental $5. Excellent. Five bucks. I can handle that.

So we go up there and hand over the $5 bucks. I get a chair and a ticket. The lady explains to me that if I bring the chair back, along with the ticket, I’ll get a dollar back.

Wow, really? I can walk all this way back for a dollar?

If you’ve read the book Freakonomics, you’ll remember a story about daycares in Israel that were having problems with parents picking up their children late. So the daycare decided to issue a ‘late penalty fee’ of $3.00. And what happened? The amount of late arrivals increased dramatically. The parents realized that for only $3/day, they could extend the time they had without the kids to get things done. The daycare’s plan backfired.

Same for the lawn chair. I had walked up there fully expecting to pay $5 for a rental. Once there, they informed me of the deposit return, but instead I heard “For no extra money, you can leave your chair on the hill after the show”. They just saved me from walking all the way back over there, thanks.

So in my little marketing mind, I started thinking about things they could do that could actually work. We know the chair rental really costs them nothing, other than the initial purchase price of the chair, which I’m sure they recouped in the first two shows of the season. That means the other 100 or so shows are pure profit, minus having to pay the girls that man the rental booth. So let’s just say the profit per chair per concert is $4.50.

There are many businesses who would love to get the exposure of thousands of people nearly every night of the summer. These businesses would be wise to contact the lawn chair rental place and work out a deal. For example’s sake, lets say I own a sandwich shop near the ampitheater. I could print up some buy-one-get-one sandwich coupons, and give them to the lawn chair rental booth (up to $5 value). Now the booth can promote something of more value for each returned chair, a free $5 sandwich, making the rental “free”.

They’d do even better if they got a few vendors to offer deals. A local nightclub/bar would do well after most concerts. A free bucket with purchase of a bucket would pull people in. A skate shop (for the teen visitors) could offer a $5 discount off shoes. Dave & Busters (which is very near the amphitheater) could offer $5 in free tokens.

Even if the lawn chair company paid $1 for each coupon, they’d still come out was ahead.

Be careful how you portray ‘value’ to your customers. I was fully willing to pay $5 to rent a chair, and when I found out that I could just leave it, and didn’t have to bring it back, it was even better. I was in no way notified of the $1 ‘refund’ until I had already paid for the rental.

A ten minute walk with an already-hurting back vs. a $1 refund was an easy decision. Someone come get this chair. I’m going home.

So my Mom has my daughter this week down in Tennessee.  They went to the mall, and when they came out, Mom was lost.  She called me and told me the two cross-streets she was sitting at.

“Which way do I go to get home, towards KFC or towards Dairy Queen?”

I pulled up Google maps, and luckily the streetview worked.  I looked at the map, then went into street view and took a look around.

“Go towards DQ Mom.”

Fifteen minutes later my daughter texted me: “fond the right way Zanks 2 u Dad!”

I think that’s a good thing, right?  Translator, anyone?

So here’s something interesting.  I recently did a search for ‘St Louis SEO‘ on Google.  For the first time I noticed that there are some PPC results on the page, and perhaps they always were.

What concerns me is ‘St Louis SEO’ isn’t really a very competitive term.  This isn’t exactly a hotbed for SEO services.  So why would an SEO company use PPC instead of just rank for something that is what they do?

I can hear the phone conversation with some of these companies..

“Do you rank for the services you provide?”

“Yes, look on the righthand side of the page - we are near the top”

How many very popular websites were built without private funding/VC?  Is it possible?